Refund Policy

One-time Payments

• Non-refundable payments for fixed credit quantities
• Credits are immediately available upon purchase
• Credits expire based on the validity period of your purchased package

Subscription Services

• Recurring billing with automatic charges each billing cycle
• Cancellable at any time through your account settings
• No refund if more than 10 credits have been used during the current or any past subscription periods

Reporting Errors

• Users can report bugs or errors to contact@citely.ai
• Please provide a detailed description of the issue
• Our team aims to address and resolve issues promptly

Additional Information

This policy is designed to ensure fair usage while maintaining service quality for all users.

The refund limitations reflect the computational resources consumed when processing your literature searches and citations.

We encourage users to carefully consider their service needs before purchasing. If you have questions, please contact us before making a purchase.